GORUCK Reviews

I ordered I/O trainers on closeout and had to return them, they were quick and efficient in both answering my questions before ("can I return these shoes on closeout?") and in the processing of the return. The shoes were great, but the shoelace holes happened to rub my foot the wrong way. I really wish I could have kept them, great quality otherwise.
I also ordered a Rucker 3.0 and a 30lb weight. The quality on both of these products was outstanding. Before I ordered my Rucker, I emailed customer service to see if another color would be in stock soon and I received a timely reply.
Based off my experiences, they were quick to respond to/address questions/issues and the products are great quality.

This company has terrible customer service and there is no option to speak with them over the telephone. I was sent a faulty product and when I contacted them, they blamed me for the damage to it. They refused to repair, refund or replace the item. I will never buy anything from them again.

Great rucksacks, especially the GR2.

Ordered $550 of equipment from this company with an expected delivery time of 5 to 10 days. Shipment is still in transit after 19 days with free USPS economy shipping, partly due to Covid19 and partly the USPS. The standard shipping for the amount spent should be free or low cost priority shipping. Contacted customer support via email, no option to speak with a human being. They emailed back promptly saying that there was nothing they could do. No attempt was made to trace package, determine delay, offer to ship a replacement package or contact me by phone. Company has a good reputation for quality products and if I ever receive mine I will revise my rating accordingly. This rating is strictly based on shipping practices and customer support.